All prices are in Canadian Dollars (CAD). At this time, E-CARD ID Products Ltd. only ships merchandise to locations within Canada and the USA. We ship via FedEx for dependable service and package tracking. Shipping time and costs vary depending on your location. Please contact us for more information.
It is the responsibility of the client to ensure you order the correct items. Items ordered in error will be subject to a 25% restocking fee, provided they are returned unopened.
Please check your package and report any discrepancies within 10 days of receipt.
A Return Authorization number (RA#) must be assigned to all shipments being returned to E-CARD ID Products Ltd. The RA# can be obtained by contacting your E-CARD ID Representative. Each RA# can only be used one time for one shipment. RA#’s are canceled if not used within 30 days.
The RA# must be prominently displayed on the shipping label. If the RA# is not visible, the shipment may be refused. DO NOT place shipping labels or write the RA# on the outside of the manufacturer’s boxes. Re-box all returns in appropriate shipping cartons.
Return Authorizations will not be issued for:
Notwithstanding the above, at the discretion of E-CARD, we may agree to accept returns on certain products subject to a 25% restocking fee.